One queue
Ops and support tickets
Every blocker an advisor raises, classified and drafted. Nothing leaves here without your approval.
All tickets
10
Awaiting approval
2
With insurer
5
Closed
0
Measured, not estimated
What the desk is doing
17s
Median time from an advisor describing a blocker in Slack to a finished, insurer-ready email waiting for approval. Across every ticket raised so far.
Query types covered
39
Tickets a week in scope
152
Emails sent
6
Replies ingested
1
Escalations fired
1
Sends blocked by guardrail
1
Held back for a human
2
Every figure is read live from the ticket table. Nothing here is illustrative.
| Ticket | Type | Insurer | Age | SLA | Status |
|---|---|---|---|---|---|
| PP-OPS-005 | Insurer portal down / unusable ACC_PORTAL_DOWN | HDFC Ergo | 2.1h | On track | awaiting insurer |