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PP-OPS-005

Insurer portal down / unusable

awaiting insurerOn trackto insurernormal45% confident
Type
ACC_PORTAL_DOWN
Insurer
HDFC Ergo
Reference
2771281839
Raised by
rohan.p
Age
2.1h
SLA for this type
2h
Sent
21/08/2026, 10:43:23
Insurer replied
no

What the advisor wrote

Portal is not generating quotes
Not provided

insurer, portal_name, action_blocked, first_seen_time, cases_blocked — ask the advisor: Which HDFC Ergo portal is affected, when did you first see the failure, and how many cases are blocked?

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-005] Quote generation failure on HDFC Ergo portal - outage confirmation requested

Hi team, Please confirm whether your portal is currently experiencing an outage and share an ETA for restoration, within 2 hours of this email. Insurer: HDFC Ergo Issue: Portal is not generating quotes We are unable to progress affected cases until quote generation is restored. -- Plum Retail Ops This is a tracked request. Please reply on this thread quoting PP-OPS-005.
Close it out

The insurer has answered and nothing further is needed.

Trail

  1. 21/08/2026, 10:32:07 · rohan.p
    Raised by advisor
    Portal is not generating quotes
  2. 21/08/2026, 10:32:25 · claude-opus-5
    Drafted by Claude
    Hi team, Please confirm whether your quoting portal is currently experiencing an outage and share an ETA for restoration. Reported issue: portal is not generating quotes. We would appreciate a response within 2 hours.
  3. 21/08/2026, 10:43:09 · rohan.p@plumhq.com
    Type confirmed by a human
    Confirmed as ACC_PORTAL_DOWN, re-drafted.
  4. 21/08/2026, 10:43:22 · rohan.p@plumhq.com
    Draft edited
    Hi team, Please confirm whether your portal is currently experiencing an outage and share an ETA for restoration, within 2 hours of this email. Insurer: HDFC Ergo Issue: Portal is not generating quotes We are unable to progress affected cases until quote generation is restored. -- Plum Retail Ops This is…
  5. 21/08/2026, 10:43:22 · rohan.p@plumhq.com
    Approved
  6. 21/08/2026, 10:43:23 · system
    Email sent
    [PP-OPS-005] Quote generation failure on HDFC Ergo portal - outage confirmation requested → rohan.p@plumhq.com