One queue
Ops and support tickets
Every blocker an advisor raises, classified and drafted. Nothing leaves here without your approval.
All tickets
10
Awaiting approval
2
With insurer
5
Closed
0
Measured, not estimated
What the desk is doing
17s
Median time from an advisor describing a blocker in Slack to a finished, insurer-ready email waiting for approval. Across every ticket raised so far.
Query types covered
39
Tickets a week in scope
152
Emails sent
6
Replies ingested
1
Escalations fired
1
Sends blocked by guardrail
1
Held back for a human
2
Every figure is read live from the ticket table. Nothing here is illustrative.
| Ticket | Type | Insurer | Age | SLA | Status |
|---|---|---|---|---|---|
| PP-OPS-010 | Renewal link / renewal notice request PST_RENEWAL_LINK | HDFC Ergo | 18m | On track | awaiting insurer |
| PP-OPS-009 | Insurer channel unresponsive ESC_INSURER_SILENT | ICICI Lombard | 36m | With us | draft |
| PP-OPS-008 | Renewal link / renewal notice request PST_RENEWAL_LINK | HDFC Ergo | 40m | On track | awaiting insurer |
| PP-OPS-007 | Unidentified case / missing tally or workflow DAT_CASE_OWNERSHIP | ICICI Lombard | 1.1h | On track | awaiting us |
| PP-OPS-006 | Renewal link / renewal notice request PST_RENEWAL_LINK | HDFC Ergo | 1.4h | On track | awaiting insurer |
| PP-OPS-005 | Insurer portal down / unusable ACC_PORTAL_DOWN | HDFC Ergo | 1.6h | On track | awaiting insurer |
| PP-OPS-004 | Payment link generated but not delivered to customer QTE_PAYLINK_DELIVERY | HDFC Ergo | 2.7h | On track | awaiting insurer |
| PP-OPS-003 | Customer did not receive counter-offer ISS_CO_NOT_RECEIVED | Niva Bupa | 2.8h | With us | pending approval |
| PP-OPS-002 | Endorsement aging / no response PST_ENDORSE_CHASE | Niva Bupa | 3.1h | With us | pending approval |
| PP-OPS-001 | Issuance status update request ISS_STATUS_CHASE | HDFC Ergo | 3.4h | Replied | awaiting us |