PP-OPS-010

Renewal link / renewal notice request

awaiting insurerOn trackto insurernormal78% confident

Type: PST_RENEWAL_LINK
Insurer: HDFC Ergo
Reference: 63277284829
Raised by: rohan.p

Age: 51m
SLA for this type: 8h
Sent: 21/08/2026, 11:48:34
Insurer replied: no

What the advisor wrote

HDFC Renwwal lik not triggering

Not provided

policy_no, renewal_due_date, customer_name — ask the advisor: Can you confirm the policy number, customer name and renewal due date for the policy where the 1UP renewal link is not triggering?

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-010] Renewal link and renewal notice request

Hi team,

Please share the renewal link and renewal notice for the policy below - the renewal link is not triggering on the 1UP portal.

Policy number: <UNKNOWN>
Customer name: <UNKNOWN>
Renewal due date: <UNKNOWN>
Portal: 1UP
Error: Renewal link not triggering

Request confirmation and the renewal link within 8 hours.

--
Plum Retail Ops
This is a tracked request. Please reply on this thread quoting PP-OPS-010.

Trail

21/08/2026, 11:47:49 · rohan.p
Raised by advisor
HDFC Renwwal lik not triggering
21/08/2026, 11:48:02 · claude-opus-5
Drafted by Claude
Hi team, Please share the renewal link and renewal notice for the policy below - the renewal link is not triggering on the 1UP portal. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> Portal: 1UP Error: Renewal link not triggering Request confirmation and the renewal link within 8 hours.
21/08/2026, 11:48:33 · rohan.p@plumhq.com
Draft edited
Hi team, Please share the renewal link and renewal notice for the policy below - the renewal link is not triggering on the 1UP portal. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> Portal: 1UP Error: Renewal link not triggering Request confirmation and the renewal link withi…
21/08/2026, 11:48:34 · rohan.p@plumhq.com
Approved
21/08/2026, 11:48:35 · system
Email sent
[PP-OPS-010] Renewal link and renewal notice request → rohan.p@plumhq.com