PP-OPS-008

Renewal link / renewal notice request

awaiting insurerOn trackto insurernormal62% confident

Type: PST_RENEWAL_LINK
Insurer: HDFC Ergo
Reference: 7377823829
Raised by: rohan.p

Age: 1.2h
SLA for this type: 8h
Sent: 21/08/2026, 11:25:39
Insurer replied: no

What the advisor wrote

Renewal links not opening hdfc

Not provided

policy_no, renewal_due_date, customer_name — ask the advisor: Can you confirm the policy number, customer name and renewal due date - and whether this is a request for a specific renewal link or a wider 1UP portal issue affecting all renewal links?

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-008] Renewal link and renewal notice request - HDFC Ergo

Hi team,

Please share the renewal link and renewal notice for the policy below within 8 hours.

Policy number: 
Customer name: <UNKNOWN>
Renewal due date: <UNKNOWN>

For context, renewal links are reported as not opening on the 1UP portal.

--
Plum Retail Ops
This is a tracked request. Please reply on this thread quoting PP-OPS-008.

Trail

21/08/2026, 11:25:10 · rohan.p
Raised by advisor
Renewal links not opening hdfc
21/08/2026, 11:25:24 · claude-opus-5
Drafted by Claude
Hi team, Please share the renewal link and renewal notice for the policy below within 8 hours. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> For context, renewal links are reported as not opening on the 1UP portal.
21/08/2026, 11:25:38 · rohan.p@plumhq.com
Draft edited
Hi team, Please share the renewal link and renewal notice for the policy below within 8 hours. Policy number: Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> For context, renewal links are reported as not opening on the 1UP portal. -- Plum Retail Ops This is a tracked request. Please reply on this…
21/08/2026, 11:25:39 · rohan.p@plumhq.com
Approved
21/08/2026, 11:25:40 · system
Email sent
[PP-OPS-008] Renewal link and renewal notice request - HDFC Ergo → rohan.p@plumhq.com