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PP-OPS-006

Renewal link / renewal notice request

awaiting insurerOn trackto insurernormal62% confident
Type
PST_RENEWAL_LINK
Insurer
HDFC Ergo
Reference
24859392902
Raised by
rohan.p
Age
1.9h
SLA for this type
8h
Sent
21/08/2026, 10:44:58
Insurer replied
no

What the advisor wrote

Renewal links are not working for HDFC ERGO
Not provided

policy_no, renewal_due_date, customer_name — ask the advisor: Is this a portal-wide 1UP issue affecting all HDFC Ergo renewals, or a single case? If a single case, please share the policy number, customer name and renewal due date.

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-006] Renewal link and notice request - HDFC Ergo

Hi team, Please share the renewal link and renewal notice for the policy below. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> Our advisor reports that renewal links are not generating on the 1UP portal for HDFC Ergo. Please confirm whether this is a portal-wide issue and, if so, when it will be resolved. Request action within 8 hours. -- Plum Retail Ops This is a tracked request. Please reply on this thread quoting PP-OPS-006.
Close it out

The insurer has answered and nothing further is needed.

Trail

  1. 21/08/2026, 10:44:22 · rohan.p
    Raised by advisor
    Renewal links are not working for HDFC ERGO
  2. 21/08/2026, 10:44:38 · claude-opus-5
    Drafted by Claude
    Hi team, Please share the renewal link and renewal notice for the policy below. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> Our advisor reports that renewal links are not generating on the 1UP portal for HDFC Ergo. Please confirm whether this is a portal-wide issue and, if so, when …
  3. 21/08/2026, 10:44:57 · rohan.p@plumhq.com
    Draft edited
    Hi team, Please share the renewal link and renewal notice for the policy below. Policy number: <UNKNOWN> Customer name: <UNKNOWN> Renewal due date: <UNKNOWN> Our advisor reports that renewal links are not generating on the 1UP portal for HDFC Ergo. Please confirm whether this is a portal-wide issue and, if s…
  4. 21/08/2026, 10:44:57 · rohan.p@plumhq.com
    Approved
  5. 21/08/2026, 10:44:58 · system
    Email sent
    [PP-OPS-006] Renewal link and notice request - HDFC Ergo → rohan.p@plumhq.com