PP-OPS-003
Customer did not receive counter-offer
pending approvalWith usto insurerhigh92% confident
- Type
- ISS_CO_NOT_RECEIVED
- Insurer
- Niva Bupa
- Reference
- —
- Raised by
- Rohan
- Age
- 3.4h
- SLA for this type
- 8h
- Sent
- not yet
- Insurer replied
- no
What the advisor wrote
cx has not received the counter offer mail from niva, its been 3 days. proposal C1804412, customer Anil Kapoor. he is getting antsy
Not provided
customer_email, co_raised_date — ask the advisor: What is the customer's email address the counter-offer should be re-triggered to?
Drafted email
To: rohan.p@plumhq.com
Subject: [PP-OPS-003] Counter-offer not received - re-trigger required - Proposal C1804412
Trail
- 21/08/2026, 09:14:28 · RohanRaised by advisorcx has not received the counter offer mail from niva, its been 3 days. proposal C1804412, customer Anil Kapoor. he is getting antsy
- 21/08/2026, 09:14:41 · claude-opus-5Drafted by ClaudeHi team, Please re-trigger the counter-offer communication to the customer on the proposal below - the customer confirms it has not been received. Proposal number: C1804412 Customer name: Anil Kapoor Insurer: Niva Bupa The customer has been waiting three days. Please confirm re-trigger and the email address it was s…