p.opsPlum Personal · retail ops desk← All tickets
PP-OPS-002

Endorsement aging / no response

pending approvalWith usto insurerhigh82% confident
Type
PST_ENDORSE_CHASE
Insurer
Niva Bupa
Reference
—
Raised by
Rohan
Age
3.6h
SLA for this type
4h
Sent
not yet
Insurer replied
no

What the advisor wrote

Niva raised an endorsement 12 days ago to fix the spouse DOB on policy 4225202604228460 and there is still no update. Customer is threatening to cancel.
Not provided

original_request_date, days_pending, customer_risk

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-002] Endorsement pending 12 days - spouse DOB correction - policy 4225202604228460

Goes to rohan.p@plumhq.com only — the allowlist blocks anything else.

Trail

  1. 21/08/2026, 08:59:52 · Rohan
    Raised by advisor
    Niva raised an endorsement 12 days ago to fix the spouse DOB on policy 4225202604228460 and there is still no update. Customer is threatening to cancel.
  2. 21/08/2026, 09:00:08 · claude-opus-5
    Drafted by Claude
    Hi team, Please share the current status of the endorsement below and confirm a closure date within 4 hours. Policy number: 4225202604228460 Endorsement: spouse date of birth correction Raised: 12 days ago Status to date: no update received The correction remains outstanding and the customer is now considering cance…
  3. 21/08/2026, 10:00:43 · system
    Blocked by guardrail
    Blocked by guardrail: claims@some-insurer.example is not allowlisted.
  4. 21/08/2026, 11:12:53 · system
    Escalated
    Approval overdue — 2.2h against a 4h SLA.