PP-OPS-001

Issuance status update request

awaiting usRepliedto insurerhigh93% confident

Type: ISS_STATUS_CHASE
Insurer: HDFC Ergo
Reference: —
Raised by: Rohan

Age: 4.0h
SLA for this type: 4h
Sent: 21/08/2026, 10:00:51
Insurer replied: 21/08/2026, 11:15:24

What the advisor wrote

HDFC has not issued C1802994 even though payment went through on Tuesday. Customer Meera Nair is calling me daily and I have nothing to tell her.

Not provided

payment_date, days_pending

Drafted email

To: rohan.p@plumhq.com
Subject: [PP-OPS-001] Issuance status required - Proposal C1802994 (Meera Nair)

Hi team,

Please confirm the current status and expected issuance date for the proposal below within 4 hours.

Proposal number: C1802994
Customer name: Meera Nair

Payment has been received but the policy has not yet been issued. If anything further is required from our side to complete issuance, please specify it in the same reply.

--
Plum Retail Ops
This is a tracked request. Please reply on this thread quoting PP-OPS-001.

Trail

21/08/2026, 08:40:45 · Rohan
Raised by advisor
HDFC has not issued C1802994 even though payment went through on Tuesday. Customer Meera Nair is calling me daily and I have nothing to tell her.
21/08/2026, 08:40:56 · claude-opus-5
Drafted by Claude
Hi team, Please confirm the current status and expected issuance date for the proposal below within 4 hours. Proposal number: C1802994 Customer name: Meera Nair Payment has been received but the policy has not yet been issued. If anything further is required from our side to complete issuance, please specify it in t…
21/08/2026, 10:00:51 · system
Email sent
[PP-OPS-001] Issuance status required - Proposal C1802994 (Meera Nair) → rohan.p@plumhq.com
21/08/2026, 11:16:02 · Rohan Rajesh Phatale <rohan.p@plumhq.com>
Insurer replied
This policy has been issued. Expect the policy document in their inbox by tomorrow.